The agreement between you and Adiffic Media Private Limited when you use Piglo.
Piglo provides a WhatsApp task assistant, a leads CRM, an AI calling agent and WhatsApp messaging tools, as described on piglo.in and in your dashboard. We may change features over time; we won't remove a feature you pay for without a month's notice.
You must be authorised to act for the business you sign up. Keep your login private and tell us at once if you think it has been misused. You're responsible for what people you add to your account do with it.
We may suspend an account that breaks these rules, after telling you unless the matter is urgent.
Features that use WhatsApp depend on Meta's platform and policies, and calling features depend on telecom providers and regulations. A linked (QR-code) WhatsApp number is provided for your convenience under WhatsApp's own terms, and WhatsApp may restrict such numbers; we tell you the risks in the dashboard and are not responsible for restrictions WhatsApp applies to your number. Official API accounts are subject to Meta's approval and per-message charges.
The assistant and the calling agent use large language models. They work from the information you provide and confirm before taking actions where they are unsure, but they can make mistakes. You should review important outputs, and you're responsible for the information you give the agent to say.
Trials are free for 3 days and end automatically; no plan starts unless you choose one. Plans are billed monthly in advance in Indian rupees plus GST. Usage beyond a plan's limits is billed at the published rates. Invoices are due on receipt; if a payment fails we'll remind you, and may pause the service after 7 days. See the refund and cancellation policy.
Your data stays yours. You grant us the rights needed to run the service for you. We handle it as described in the privacy policy. You can export it at any time and we delete it 30 days after your account closes.
We aim for the service to be available at all times but don't guarantee it; we'll announce planned maintenance in advance. Support is by WhatsApp and email during working hours, as described on your plan.
To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses, lost profits, or for actions taken by third-party platforms such as WhatsApp or telecom providers.
You can cancel any time from the dashboard or by writing to us; the service continues to the end of the paid period. We can end the agreement with 30 days' notice, or at once for a serious breach. We'll post changes to these terms here and notify you of material changes before they apply.
These terms are governed by the laws of India. Courts in Ahmedabad, Gujarat have jurisdiction.