WhatsApp messaging

Order confirmations, updates and campaigns, from your own number.

Send order summaries with Confirm / Change buttons, proforma invoices, dispatch and delivery updates, payment links and festival campaigns. Replies land on the order or lead they belong to, and your team answers from the CRM or from their own WhatsApp.

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Official WhatsApp Business API, or your own linked number for low-volume messages

Orders

Orders confirmed on WhatsApp, invoices sent on confirm

A buyer calls or messages an order. The CRM builds the summary with rates, GST and delivery date and sends it with Confirm and Change buttons. On Confirm, a proforma invoice PDF goes out with the payment link. Dispatch and delivery messages follow as your team updates the order.

Order summary with Confirm / Change quick replies
Proforma invoice PDF with GST split (CGST+SGST or IGST), bank details, validity
Payment link, bank transfer with UTR, COD and credit terms per buyer
Dispatched and Delivered updates with driver and vehicle

Aabad Foodsbusiness account

Today

Order AAB-2026-0012
24 × Pancake Mix 500g @ ₹245
Delivery Thu 30 Oct, Satellite
Taxable ₹5,946 · GST ₹466 · Total ₹6,412

[ Confirm ] [ Change ]11:02 am

Confirm11:05 am

Confirmed. Proforma AAB/PI/0012 attached · pay by link or bank transfer · valid 7 days.11:05 am

Campaigns

Campaigns to people who asked to hear from you

Festival offers, new arrivals, restock alerts, loyalty messages. Approved templates in English and Hinglish, sent to a list you choose from the CRM, with opt-out handled automatically and replies routed to a person.

Template library ready to submit to Meta, in English and Hinglish
Lists from leads, buyers, order history or an upload
Per-message cost shown before you send
Replies become conversations your team answers from one inbox

Template · diwali_offer_hing (approved)
Namaste {{{{1}}}}, Diwali ke liye {{{{2}}}} par 15% off, {{{{3}}}} tak. Order karne ke liye reply karein ya call karein.
To: 212 buyers who ordered in the last 90 days · est. ₹0.88 × 212

Channels

Two ways to send, and we tell you the difference plainly

The official WhatsApp Business API costs a little per message, needs approved templates, and is the right choice for anything sent to customers. A number linked by QR is free and fine for an internal task bot or a handful of consented messages a day, but WhatsApp can restrict it if it's used for bulk sends. You choose per message type.

Official API: green-tick eligible, templates, Meta's per-message rate with no mark-up
Linked number: free, low volume, consent only, never for campaigns
Route each message type to the number you want
Switch later without losing history

Channel settings
Order summary → Official API (+91 22 69xx xxxx)
Proforma invoice → Official API
Team alerts → Linked number (Kavya)
Campaigns → Official API · opt-out on

Questions

About WhatsApp messaging

Do you set up the official API for me?

Yes, on Growth and Scale. You need a Facebook Business Manager, a phone number not already on WhatsApp, and your business documents. It usually takes two to three working days including template approval.

What does a message cost?

Meta charges per message by category and country; in India marketing messages are under ₹1 and utility messages a fraction of that, and the rates change from time to time. We pass them through with no mark-up and show the estimate before you send.

Can customers reply and talk to a person?

Yes. Replies open a conversation in the CRM inbox, attached to the order or lead. Your team answers from the CRM, and you can route by product, area or person.

Is the order flow only for B2B?

It works for B2B, retail and corporate buyers with different price lists and GST handling. Credit terms, due-date reminders and a buyer ledger are included for B2B.

3-day free trial · no card

Send your first order summary this week.

Start the trial, add three products and one buyer, and send yourself a summary with Confirm and Change. We set up the official API with you when you're ready.